Policies and Terms of Service

By enrolling in services, you agree to the following terms and conditions.

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1. Respect & Learning Environment

All sessions and communications must remain calm, focused, and professional.

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• Parents may observe sessions but should avoid interrupting instruction.

• Students must attend sessions in a quiet, distraction-free environment.

• Tutors may end a session early (charged in full) if disruptions prevent meaningful instruction.

• Harassment, bullying, or academic dishonesty may result in termination of services.

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2. Services Offered

We offer the following services:

• Monthly Membership Plans (recurring live sessions)

• Prepaid Session Packages (live sessions)

• Single Live Sessions

• Asynchronous Homework Help – Basic Plan

• Asynchronous Homework Help – Standard Plan (includes two 30-minute live check-ins per month)

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30-minute tutoring sessions are only available as part of the Standard Asynchronous Homework Help Plan.

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3. Scheduling & Cancellations (Live Sessions)

This section applies to:

• Monthly membership sessions

• Package sessions

• Single live sessions

• 30-minute live check-ins included in the Standard Async Plan

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Sessions may be canceled or rescheduled via email.

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24+ Hours’ Notice

No charge.

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Less Than 24 Hours’ Notice

The full session fee applies, as your tutor’s time is reserved exclusively for your student.

Repeated late cancellations or no-shows may result in the release of a recurring time slot (for membership clients).

Exceptions for qualifying emergencies or technical disruptions are outlined in Section 14.

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4. Late Arrivals & No-Shows

Sessions begin and end at the scheduled time.

Late arrivals do not extend the session.

Tutors will wait up to 15 minutes after the scheduled start time. If the student has not joined and no parent communication is received within that window, the session will be considered a no-show and charged in full.

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5. Refund Policy

• If a tutor misses a scheduled live session without notice, the session will be rescheduled or refunded.

• Completed live sessions are non-refundable.

• Completed asynchronous services are non-refundable once feedback has been delivered.

• Unused prepaid package sessions are refundable if services are discontinued.

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6. Monthly Membership Plans (Live Tutoring)

Membership plans include:

• A reserved recurring time slot

• Scheduled live sessions

• Progress updates (weekly or biweekly depending on plan)

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Membership Credits

With at least 24 hours’ notice, members may request that a session be converted into a credit.

Credits:

• Do not expire during the academic year

• May be used by another child within the same household

• Are subject to tutor availability

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Repeated cancellations may result in loss of the recurring time slot.

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7. Prepaid Session Packages

• Sessions must be used within the timeframe stated at purchase.

• One complimentary emergency reschedule is permitted per package (see Section 14).

• Unused sessions are refundable if services are discontinued.

• Standard 24-hour cancellation policy applies.

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8. Single Sessions

Single sessions follow the same 24-hour cancellation policy.

One courtesy emergency reschedule is permitted per booking (see Section 14).

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9. Asynchronous Homework Help

Asynchronous Homework Help provides structured written feedback and concept clarification. It is designed for efficient homework support — not full lesson replacement.

All submissions occur Monday–Friday.

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Basic Plan — $39/month

Monday–Friday Q&A Support

Includes:

• Submission of math questions Monday–Friday

• Step-by-step explanations

• Quick concept clarifications

• Responses within 12–24 hours

• No live sessions included

Recommended Usage Guidelines:

To maintain quality and fairness:

• Up to 10–15 questions per week (approximately 2–3 per school day)

• Questions should be single problems, not full worksheets

• Full reteaching of major units is not included

• Large assignments or multi-page reviews may be declined or redirected to live tutoring

Excessive or bulk submissions may result in a recommendation to transition to live tutoring services.

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Standard Plan — $120/month

Unlimited Q&A + Two 30-Minute Live Check-Ins

Includes:

• Unlimited Monday–Friday Q&A submissions

• Two 30-minute live tutoring sessions per month

• Review of student errors and deeper concept explanations

This plan is ideal for students who benefit from accountability and structured concept reinforcement.

Live Check-In Guidelines:

• Two 30-minute sessions per month

• Must be scheduled in advance

• Follow the standard 24-hour cancellation policy

• Unused live sessions do not roll over unless otherwise agreed

Submission Guidelines:

• Short questions: unlimited

• Full assignments or multi-page tests: limited to two per week

If a student requires full reteaching or weekly structured lessons, a live tutoring membership may be recommended.

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10. Academic Focus & Participation

Sessions are designed to build conceptual understanding, problem-solving skills, and confidence.

Active participation is expected. Persistent disengagement or behavioral issues may result in paused or terminated services.

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11. Progress Reports & Communication

• Membership clients receive progress updates weekly or biweekly depending on plan.

• Tutors respond to parent messages within 24 business hours.

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12. Technology Requirements

Students must have:

• Zoom (free version acceptable)

• Stable internet connection

• Working camera and microphone

Repeated technical difficulties on the student’s end may affect eligibility for additional courtesy reschedules.

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13. Privacy & Confidentiality

Student information is confidential and shared only with parental consent or when legally required.

Sessions are not recorded.

Secure, encrypted platforms are used for communication.

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14. Reschedules & Unexpected Situations

We understand that illness, family emergencies, and technical disruptions can occur.

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Technical Issues

If the issue originates on our end (internet, platform failure, or power outage), the session will be rescheduled or credited at no charge.

If the issue originates on the student’s end:

• Monthly Members: One complimentary reschedule per billing cycle

• Package Clients: One complimentary reschedule per package

• Single Session Clients: One courtesy reschedule per booking

• Standard Async Live Check-In: One complimentary reschedule per billing cycle

Short disruptions (under 10–15 minutes) will be accommodated when possible.

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Illness or Family Emergency

For genuine illness or family emergency:

• Monthly Members: One complimentary reschedule per billing cycle

• Package Clients: One complimentary reschedule per package

• Single Session Clients: One courtesy reschedule per booking

• Standard Async Live Check-In: One complimentary reschedule per billing cycle

Additional missed sessions may be forfeited.

If a tutor experiences illness or emergency, the session will be rescheduled at no cost and will not count toward client allowances.

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15. Emergency Protocols

Tutors are trained to respond appropriately to:

• Technical disruptions

• Student distress or medical emergencies

• Mandated reporting situations

• Inappropriate conduct

• Security concerns

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Tutors are mandated reporters and comply with applicable laws regarding suspected abuse or neglect.

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16. Accessibility & Inclusion

We are committed to inclusive instruction. Parents are encouraged to inform us of any learning differences or accommodations needed.

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17. Termination of Services

Clients may discontinue services at any time.

We reserve the right to terminate services if policies are violated or sessions become unproductive.

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By enrolling in services, you acknowledge and agree to these policies.